1. General Policy
At RentLoop, we strive to ensure that our customers are 100% satisfied with our services. If you are having any issues with our platform, please contact our support team immediately.
2. Refund Eligibility
Refunds may be considered under the following circumstances:
- If there was a technical error that resulted in a double charge.
- If the service was not delivered as described due to a platform failure.
- Subscription cancellations made within the "cooling-off" period (if applicable under local law).
3. Non-Refundable Items
Certain services are non-refundable, including but not limited to:
- One-time setup fees.
- Service fees for completed transactions.
- Partial months of service after the billing cycle has started.
4. Processing Time
If your refund request is approved, it will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days (typically 5-10 business days).
5. Contact Us
If you have any questions about our Refund Policy, please contact us by email: support@rentloop.in.